Current Problem or Situation

Most businesses are cautious, at best, to ask customers what they really think and to truly understand their future needs.

About The Program

This is a “done for you” program designed specifically for your business, to solve your Customer problems


CUSTOMER is a program that has been heavily utilised by our clients for many years. At a basic level it’s a litmus test on the mood of your primary/only income stream.

CUSTOMER is a survey, normally conducted online, with questions that either come from our extensive library, from you the business owner, or a combination of both.

The program will establish your current Net Promoter Score (an internationally recognised index) that defines the likelihood of your current offer being referred to others

Survey results are delivered in an extensive report, with suggestions and proposed action plan to put you, the owner, in the best position to succeed.


Benefits and Outcomes of the Program

  • Understand the current issues, insights and opportunities from your customers

  • Insights on what is working currently

  • Insight on competitor offers/environment

  • Suggestions on how the business could improve

  • Specifics on what is required to effect continued engagement/future need

Solution and Outcomes

CUSTOMER delivers clarity and insight on what the current situation is, recommendations on what needs to take place to nurture the existing customer relationship and what the customer seeks to continue the relationship.

Founders and Instructors

Co-Founder Greg Larsen

MEntr (Distinction), MIoD, NZ Dip Bus, Dip. Mgt, Dip Mktg

Co-Founder Jonathan Sweeney

MBA

Some Clients we have worked with

How about joining the Family?

What our clients say

Founder/Owner, Nose to Tail Ltd

Kath Fitzpatrick

I’m sure, like many, I had fallen into the ‘trap’ of focusing my energy and effort on working in the business. While COVID was a catalyst to look at what we were doing, the detailed lessons we have learnt now give the business, and myself, more options and choices for the future. Jonathan has been of huge value through this process.

Director, Aqualectrix Ltd

Lorraine Moloney

The Competitor Analysis step within the Strategic Masterplan program allowed us to confidently increase pricing while providing a superior service than our competitors. We increased Net Profit by 40%. This aligned with the staff survey providing, the internal support needed for the growth.

Owners, Multiple Auto Shops

Tyrone & Natasha Van Graan

Like most, we’ve learnt running a business ‘on the tools’. We did feel we were running a ‘tight’ operation but, like a vehicle, felt we needed to get someone to ‘look under the hood’. Jonathan has highlighted to us several ways to increase profit as well as supporting enhancing longer term business value. It’s not always ‘comfortable’ to stare into where you are and what you need to do but we know Jonathan has always had our best interests at heart.

Program Curriculum - 20 Days

Clarifying Customer Satisfaction and ongoing needs

    1. Lift your Business

    2. Welcome to the Immersion Family

    3. Program Confirmation

    4. Our Gift to you

    5. Slightly Confronting

    1. Video - Goals, Roles and Expectations

    2. Terms of Engagement

    3. Confidentiality Agreement

    4. Designed for you

    5. Video - Communication - How we work together

    6. Join the Immersion Group Masterplan Facebook Group

    1. Video - Unpack Clients Introduction

    2. Power of the Gift

    3. Client Survey

    4. Unpack Clients Presentation

    1. Book a Meeting

    1. We would love your feedback

    2. Masterplan Series Programs

    3. Let's Catch up

    4. Thank you

About this course

  • $2,995.00
  • 20 lessons
  • 0 hours of video content

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